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Dynatek’s onDemand Mortgage Servicing offers back-office support functions for the full range of loan servicing functions. Through our hybrid approach that combines offshore resources with domain knowledge and local/US support, servicers and sub-servicers can benefit from capacity augmentation and cost savings by off-loading some or a majority of their back-office functions to Dynatek.
How does it work? Dynatek uses your organization’s loan servicing system in conjunction with a robust document management system. Everything that can be coordinated and performed over telephone, fax and the internet is performed at our India Operations Center. Work that needs access to physical documents or is location-dependant gets performed at our firm in Miami, FL. Our US office is staffed with domain experts with many years of experience in servicing who perform quality control on all work being done. Servicing your loans on your own internal system helps to ensure data integrity, quality control and efficiency.
Some of the salient features of our service are:
- Errors and Omissions coverage starting at 1 million dollars
- Contractual Service Level Agreement for consistent quality standards
- Transition planning and offshore strategy advisory
- Industry standard quality and security certifications
Dynatek’s onDemand Mortgage Service Offerings include:
Customer Service
- New Loan Setup
- Payoff Processing
- Assumptions Processing
- Telephone/ Email Customer Service
- Research Unit
- Year-end Processing
- Data Control
Escrow Administration
- Tax Services
- Insurance Services
- Escrow Analysis
Accounting
- Investor Accounting
- Cashiering.
- Bank Reconciliation
Quality Control
- Due Diligence
- Compliance Audits
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