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Award-Winning Support & Services
Service is first at Dynatek. Continuing our partnership beyond training and installation, Dynatek employs the most knowledgeable technical and mortgage experts in the industry. When you call our Help Desk, you connect directly to a MORvision expert who knows your system and how it needs to work.
In addition to our award-winning Help Desk, Dynatek’s industry-renowned, customer-only website offers customer support 24/7. It provides users with product information, FAQs, and support information as well as communication with other customers. Dynatek experts monitor the website and are automatically alerted when you post a question or an answer.
- Instantly get “live” help during business hours when you call our Help Desk – no pre-recorded runaround.
- Work with a highly trained technical specialist – not a message taker who has someone return your call.
- Receive assistance 24/7 through our award-winning customer website, MORvision.com.
- Connect with other Dynatek customers through our User Forum to exchange information and ideas, ask questions, make suggestions, or enlist the help of Dynatek’s technical support staff.
- Use our Answerbook function to find solutions at your convenience by accessing the database where common questions and answers are logged.
First and foremost, Dynatek’s Customer Support Technicians answer an impressive 98% of all incoming
support calls live, within 33 seconds. Of those calls, 88% are resolved in one hour. 95% are resolved
in less than one day. Only 4% are escalated through Dynatek’s Daily Issues Process for troubleshooting
at a higher level. Answers are returned at this stage within 2 hours of the escalation submission to ensure
that all issues, big and small, are resolved completely and to our customer’s satisfaction.
Dynatek’s goal is not only to resolve all issues quickly, but also to resolve them completely on the first
call. To help insure this happened, a knowledgebase technician reviews all closed calls within 24 hours to
ensure Dynatek’s high level of customer support is constantly being maintained, problems are handled properly
and quickly, procedures are being followed, and the Answerbook is being updated.
Passion, dedication, and a commitment to excellence – those are the qualities that have earned Dynatek an
amazing group of long-term customers and an ever growing number of new customers. We continue to focus
on growth, while always remembering that our current customers are just as important as a new sale, if
not more. In fact, after 18 years in business, Dynatek’s very first customer from 1986 is still a customer of ours today!
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