Dynatek Records Huge Attendance at First Webinar
Seventy-nine percent of customer base logs in for mortgage solution
company’s
first Web-based seminar
Boston, MA, October 14, 2007 –Dynatek, an ISGN company and an established leader in mid-tier mortgage automation solutions, recently hosted its first webinar entitled “What’s New in MORvision v.6.12?” The Web-based seminar attracted 158 attendees from across the nation who logged in to learn more about the latest MORvision service pack and how new features in the company’s flagship mortgage software solution could benefit their lending operation.
“We were extremely pleased with the turn-out,” said Todd Luhtanen, Dynatek president and CTO. “Our customers needed a quick and easy way to learn about the new features in MORvision, and this was the perfect forum to communicate with a large audience, yet also give personal attention and address specific questions. Our customers can expect to see more things like this from Dynatek in the future.”
The hour-long webinar consisted of a 40-minute presentation, followed by a 20-minute question-and-answer period. Topics included a live demonstration of MORvision’s new barcoding feature, an overview of the enhanced product support, compliance updates, and a tutorial on how MORvision’s new macro templates streamline data entry. A total of 81 questions were submitted and addressed during and after the session.
An additional 52 individuals from 41 companies have since viewed the recorded webinar and Q&A transcript on the company’s customer-only Web site, www.morvision.com. This brings the grand total attendance to 161 companies, or nearly 80 percent of the company’s customer base.
"Dynatek combined two adept presenters with a very well-constructed PowerPoint to provide concise and easy-to-grasp information about their new release,” said John Kleats, MIS manager from Universal Mortgage Corporation. “MORvision screenshots visually reinforced the message, and the polling created an interactive feel. Having the archived presentation available, and available quickly, was an added benefit."
Dynatek utilized the webinar’s polling features to extract demographic data from attendees. The company was not surprised to find that a majority of the companies, 57 percent have been Dynatek customers for over three years.
“Our long-time customers often get bogged-down with their day-to-day operations and don’t have time to fully explore or implement new features that are released,” said Jason Cohen, customer services manager for Dynatek. “The purpose of this webinar was to help them understand their options from the start so they can boost their ROI. We’re thrilled to see that so many customers embraced this opportunity.”
“The MORvision service pack webinar was about the best I’ve seen from Dynatek in my eight years as a customer,” said Victor Serrano, system administrator from Government Employees Credit Union. “It was highly informative, clear and concise. And speaking as a system administrator, it was very effective to see the release highlights demonstrated from a test system.”
Dynatek also conducted an exit survey that indicated positive results: Ninety-two percent of respondents rated the overall webinar as good or excellent, 97 percent said they would recommend these types of seminars to a colleague, and 92 percent said they found this webinar to be an additional benefit to the standard service pack documentation on the CD.
Dynatek plans to host a webinar after the release of all future service packs, and is exploring additional topics that may be of interest to MORvision customers. Customers can look for an upcoming schedule on the Dynatek’s customer-only Web site and in the December 2007 issue of the company newsletter, DynaTALK.
“Participation in the Dynatek webinar was very beneficial,” said Gloria Brady, systems analyst from HomeTrust Mortgage. “I highly recommend that each MORvision user take the time to sign on to the next webinar.”
About Dynatek
Founded in 1986 and headquartered in Livonia, Mich., Dynatek has been a leader in mid-market mortgage automation solutions for retail and wholesale lenders for 2 decades. Dynatek’s MORvision is a flexible solution that automates everything from point-of-sale and web origination through processing, underwriting, closing, secondary tracking and delivery. Dynatek is attributed with a long list of industry innovations including their award-winning Plug-In Partner Network, which seamlessly connects MORvision users to industry partners with just one click; and their unique Control Center, which offers capabilities for eMortgage, business process management, and multi-client support.
In 2007 Dynatek was acquired by ISGN who is assembling the best industry technology, solutions, and services into a single source provider for mortgage lenders. This group provides the mortgage industry with seamless access to a broad array of end-to-end mortgage products and services. For more information on ISGN, log on to www.isgn.com. For more information on Dynatek or to learn more about the benefits of MORvision, call 800.462.5545 or log on to www.dynatek.com.
About ISGN
ISGN Technologies Ltd., is a leading global mortgage solutions company positioned to transform the mortgage lending space by providing an end-to-end spectrum of mortgage solutions, advisory services and outsourcing solutions. With a customer base of more than 400 lenders across the United States, ISGN provides complete technology solutions, services and platform-based knowledge process offerings (KPO) through its subsidiaries MortgageHub and Dynatek. ISGN is backed by strong investors including the K.K. Birla Group, one of India’s leading conglomerates, and venture capital firms New Enterprise Associates (NEA) and NEA-IndoUS (NEA-IUV). For more information, visit www.isgn.com. |
