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Dynatek Receives 2005 Mortgage Technology Help Desk Award

Since 2000, Mortgage Technology magazine (MT) has been recognizing industry leaders for excellence in 7 categories. Their purpose is to honor lenders and vendors that use technology to make mortgage processes more efficient; to identify a “Dream Team” of mortgage professionals and technology providers.

Each year dozens of companies are nominated, and a panel of judges from MT picks one winner for each award. On Sunday evening, October 23, MT presented its annual awards and commendations at the MBA’s 92nd Annual Convention and Expo in Orlando. This year Dynatek was proud to accept the Help Desk Award for exemplary technical support and customer service.

Prior to the award show, MT editor Scott Kersnar participated in a pod-cast where he highlighted the importance of customer service and outlined his criteria for choosing a winner, “the Help Desk Award was created in 2002 to recognize the fact that customer support is crucial in technology. You can’t sell someone a technology, or offer a technological service, and not show them how to get the most benefit out of it. The winner here is the company that does just that. They have a system in place to make sure their customers are served any way they need to be.”

“We were very pleased with the level and intensity of participation in this year’s contest,” said Kersnar. “As our contest has grown, so has the difficulty of picking out our winners from all the worthy entries.”

We know the choice was difficult; we were honored to be singled out among such strong contenders as offering the “total help desk experience”. Beyond the traditional help desk telephone support, MT pointed out that Dynatek offers a broad array of unique support avenues and tools. This includes the help we provide to our vendors, and the high priority we place on growing our Plug-In Partner Network so customers can have the flexibility and choices they need to maintain their competitive advantage and improve their ROI.

Dynatek customers have over a dozen support channels available to help improve their support experience and operation, including the following:

Help Desk Phone Support

Dynatek’s knowledgeable Customer Support Technicians (CSTs) are available Monday-Friday from 8:30 am to 8:00 pm EST to answer customer calls live. Need help late at night or for a weekend project? 24/7 support also available.

Professional Services

Dynatek’s Professional Services Department coordinates installations, upgrades, training, and other on-site services. Need a manual? Thinking about consulting services? Want to schedule training? Professional Services can help.

Training

Dynatek’s comprehensive training program is a part of every installation package. Our trainers work with you to transfer knowledge and make sure you are fully prepared to go-live and maintain your MORvision system. Refresher courses and advanced classes are also available down the road in reporting, macros and forms.

Tune-Up Program

The MORvision Tune-Up Program is for the existing customer. It provides a one-on-one, on-site review and analysis of MORvision to help identify underutilized features. Customers are then shown how to apply the ideal functionality for their business model.

www.morvision.com

Customers are in control of their own customer support experience when they use Dynatek’s customer-only website: morvision.com. With one-click access to Dynatek’s Help Desk services 24/7, MORvision customers can reach much of the same information they would receive from Dynatek’s live Help Desk, as well as contact other MORvision customers, download forms, and more.

Answerbook

The morvision.com Answerbook provides 24/7 access to support issues and resolutions. Updated daily, customers can search over 1300 solutions in seconds, and get answers fast – day or night.

myForms

myForms is the only complete on-line forms library in the industry. Never again wait for form release dates or mail delivery, just access morvision.com to access to your entire forms library, and download new or updated forms as soon as they become available.

User Forums

Dynatek supports customer interaction and the exchange of information through eight popular user forums. Post questions, help others, or simply browse through the thousands of posts already there.

User Conference

Dynatek’s annual User Conference is a three-day, customer-driven event that focuses on what the customer needs to know to maximize their MORvision system. An important extension of our Help Desk, the Dynatek User Conference is a unique opportunity to learn in a face-to-face environment, network, and even have a little fun!

DynaCHAT

DynaCHATs offer a unique opportunity to ask questions and get answers from special experts on hot industry topics. Actively participate or just lurk; either way, learn something new.

DynaTALK

DynaTALK offers a quick overview of what is new and important. Find out what is going on at Dynatek, what is coming down the pike, and learn new ways to save money and improve MORvision.

Training Manuals

Need training materials for new employees or for an internal training facility? MORvision Training Manuals are available electronically or in-print for all 6 of Dynatek’s standard and advanced training classes.

Reference Guide

This 500+ page how-to manual is available on the MORvision installation CD for viewing and/or printing. Step-by-step instructions and screen shots guide the reader through virtually every area of MORvision Loan Manager.

White Papers

Dynatek periodically publishes white papers to help our customers and prospects stay up-to-date with emerging technologies and trends. Log on to dynatek.com under ‘News’, ‘White Papers’ to read-up on SOA, Smart Client, Customization, BPM, and Integration.

Custom Projects

Dynatek provides a full suite of custom-delivered solutions including Forms, Reports and Macros.

Enhancement Requests

Have an idea for something new? Think it would be helpful if we tweaked something in MORvision? MORvision customers can submit requests on-line at morvision.com for consideration in a future service pack.

Every member of the Dynatek team recognizes that the reason we are here is to serve our customers. Passion, dedication, and a commitment to excellence – those are the qualities that have earned Dynatek an amazing group of long-term customers and an ever growing number of new customers.