| Requirement Category |
Requirement Details |
| Network Approval |
Applicants are individually approved as independent contractors and compensated with a negotiated fee for each product completed. Affiliates are required to sign an Independent Contractor Agreement with ISGN to clarify individual contractor status and a non-disclosure agreement. |
License:
Appraisers & Notaries
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You must provide a copy of current license(s) for each applicable state and your resume to be retained on file and distributed to clients upon request. You must provide updated copy(ies) upon renewal in order to continue receiving assignments. Appraisers are required to carry a copy of their license and a photo ID to all inspections in order to clearly identify themselves. |
| Confidentiality Obligations |
Terms of the ISGN Independent Contractor Agreement and Fee Schedule are confidential between you and ISGN. All proprietary documents and information are strictly for use in performing work for ISGN and are not to be used for other purposes. All information regarding ISGN customers (lenders and borrowers including their agent/representative) is to be held in strict confidence. We require that you sign a copy of our Privacy Policy and a Non-Disclosure Agreement which will be maintained on file. |
| Web Access |
High speed Internet with email capability. Orders and status requests are relayed to Affiliates by email. |
| Hardware/ Equipment |
PC capable of high speed internet access.
Cell phone (unless you have office staff to respond to inquiries).
Fax machine capable of auto-answering with no manual intervention. This is for backup in case of internet failure.
Appraisers must have a digital camera.
Title Abstractors must have a scanner. |
| Software |
Adobe Acrobat Reader is required. It is free and will allow you to open orders and status requests sent via email. |
Criminal Background Check (CBC)
Appraisal Affiliates Only
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To be considered as an independent contractor, you must submit to a Criminal Background Check (CBC). The CBC will be reviewed for convictions and/or the potential of any threat to the safety and security of our client's persons and/or property. Failure to submit to and/or the discovery of any convictions that could potentially threaten the safety and security of our client's person and/or property will result in an automatic revocation of your independent contractor status. The CBC is conducted by Axciom. ISGN has negotiated a reduced rate for your convenience. |
Criminal Background Check (CBC)
Closing Affiliates Only |
We will accept a CBC through either our own internal CBC program or through the CBC program offered by the National Notary Association (NNA). We do not require Closing Affiliates/Vendors to be members of the NNA to be part of our network.
The internal CBC program is conducted by Axciom. ISGN has negotiated a reduced rate for your convenience.
The CBC will be reviewed for convictions and/or the potential of any threat to the safety and security of our client's persons and/or property. Failure to submit to and/or the discovery of any convictions that could potentially threaten the safety and security of our client's person and/or property will result in an automatic revocation of your independent contractor status.
We will be sending additional information and applications to all the affiliates/vendors in our network. If you have any questions please e-mail: closingaffiliatemgt@isgn.com |
Criminal Background Check (CBC)
Real Estate Brokers/Agents Only |
Real Estate Brokers/Agents with a CBC will be preferred when orders are assigned. A select number of our clients require a CBC for any Broker or Agent receiving their orders and over time, we believe, more clients will require a CBC, therefore it is STRONGLY recommended that all of our Brokers and Agents have a CBC. The CBC will be reviewed for convictions and/or the potential of any threat to the safety and security of our client's persons and/or property. The internal CBC program is conducted by Axciom. ISGN has negotiated a reduced rate for your convenience. |
Technology Requirement:
Appraisers |
Ability to transmit reports in XML format directly to ISGN via XSite Network by a la mode or ACI eServices or Lighthouse. Appraisers in ISGN's network may be able to receive a substantial discount on a la mode's Wintotal Software, and/or an Appraiser XSite & XSite Order Manager. For more details please contact Appraisal Vendor Management at appraisalvm@isgn.com. |
Territory:
Appraisers & Title Abstractors
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Territory is determined based on information provided by you. Territories are subject to change depending upon volume and performance. We add new Affiliates to our network to provide additional coverage in response to increases in volume, vacancies, new customers and/or unacceptable performance by existing affiliates. Territories are reassigned based on vacancy or unacceptable performance. Territory size is based on the ability to consistently meet the quality and turn time standards combined with the appropriate data sources and experience and may be adjusted by Vendor Management as deemed necessary based on performance Appraisers are expected to maintain access to appropriate data sources necessary to analyze market data in their assigned territory. |
| Fee Schedule |
Fees are negotiated with Vendor Management at the time of agreement taking into consideration current market price of the product within a specific region. Complex orders requiring additional work or excessive travel should be identified upon acceptance of the order, and will be negotiated on a case-by-case basis or reassigned. All fee changes must be approved prior to completion of the order. |
| Payment for Services |
Our payments are generated automatically without need for invoicing. We provide a reconciliation report with each payment that details work being compensated in that payment or the information is available on the website for appraisers and agents. Call your respective Vendor Manager with questions or discrepancies. |
| Transmission and Tracking of Assignments |
Assignments are delivered via email throughout the business day from our automated assignment system. It's assumed that you will accept all orders you receive. If you are assigned an order out of your territory, or you cannot complete the assignment within the specified timeframes, it's your responsibility to call us immediately so we can reassign the order. Changes in coverage area should be communicated to Vendor Management promptly. |
Product Codes:
Appraisal, Title Abstractors & Real Estate Agents |
Noted on each job order for Appraisal, Title and Real Estate work. We'll explain any new or revised product codes as changes occur.
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| Performance |
Performance is based on timely delivery as well as quality and accuracy for all products. It is critical that we consistently meet our customer's requirements.
If we determine that an Affiliate is not meeting the standards to which they have agreed when signing on with ISGN, we will take whatever action is required up to and including terminating the relationship.
We've made a pledge to our clients for timely delivery of quality products, and we are committed to fulfilling that pledge.
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| Errors & Omissions Insurance |
ISGN requires that you maintain professional liability (Errors & Omissions) insurance. |
| Dress Code |
The dress code for Affiliates who perform services on behalf of ISGN is "business casual." Look like the professional that you are! Please be sure to carry appropriate identification at all times. |
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| If you are interested in becoming a ISGN Affiliate, please complete our online application. It will be forwarded directly to our Vendor Management Department and someone will contact you. We look forward to the possibility of welcoming you as part of our growing ISGN Team.
Click below to hear one appraiser's view on working with AMCs:
http://www.tavma.org/index.php?option=com_content&task=view&id=187&Itemid=32 |
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